Refund Policy
We want you to feel confident when shopping with Whoop Sells. If something is not right with your order, this policy explains how returns, refunds and product issues are handled.
Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging when possible.
Non-Returnable Items
Some items may not be eligible for return, including digital products, downloadable content, personalised items, hygiene-related products, or products marked as final sale.
If a product has specific return limits, this will be stated on the product page where applicable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and clear photos of the issue.
We will review the case and help arrange a replacement, refund, or suitable solution.
Refund Processing
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds are normally sent back to the original payment method. Processing times may vary depending on your bank or payment provider.
WhoopBot’s return note
Please contact us before sending any item back. Returns sent without prior approval may be delayed or may not be accepted. Include your order number so the Whoop Sells team can help you faster.